We are shipping as quickly and as safely as we can and are keenly aware of the delays that our shipping providers may be experiencing as a global pandemic has forced them to make adjustments to their systems and policies this year.
We cannot guarantee delivery dates at this time but we are shipping Monday - Thursdays 9am EST - 5pm EST and will fill every order in the order that it was received. You will receive emails with status alerts and tracking information as your order is updated. If something looks funky on your order status for whatever reason, check in with us by emailing our Shipping Babes at Shipping@BonBonBon.com
Sadly, we cannot control the holding and transportation of your chocolate en route to you. We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival. If there is a problem with your shipment or maybe it got lost in the mail, please contact UPS directly at 1 (800) 742-5877. If there is something wrong with what you received, reach out to us at BonBonBon@BonBonBon.com and we'd be happy to help get things sorted out for you.
If you’re shipping Bons to a hot hot hot climate (70 degrees or above in the chocolate biz), we highly recommend selecting overnight shipping at checkout. If overnight shipping is not selected at checkout, Bon Bon Bon cannot assume responsibility for melted soupy Bons. If overnight shipping is selected for warm climate destinations, we will include ice packs, dry ice, and insulation for your order to do our part in trying to prevent any meltage. Otherwise, we will assume that you are taking the risk of receiving melted chocolate, but we really don't want that for you and we are pretty sure you didn't come here for choco-soup.
As an aside, we unfortunately cannot ship to PO boxes.