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Questions & Support

Questions & Support

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Hi! We’re here for you! Have questions or concerns? You can give us a call Monday through Friday, between 9am and 5pm EST. Or e-mail us we’ll get back to you by the following business day.

A very Bon photo of a cutie in Bon gear by Michelle & Chris Gerard.

Shipping & Packaging

Shipping & Packaging

THE GOOD SHIP BON’S SHIPPING POLICY

This Side Up

We ship every Monday, Tuesday, Wednesday and Thursday to anywhere in the United States using UPS. We will not ship over the weekend in order to avoid the possibility of orders being held in warm shipping facilities or delivery trucks.

If you need your order to be delivered on a certain date, please contact via phone or email so we can make the necessary arrangements for you. Please note, if your order is time sensitive, we can guarantee your chocolate arriving to UPS, and UPS guarantees it arrives on time.

We cannot control the holding and transportation of your chocolate en route to you! We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival! If there is a problem with your shipment, please contact UPS at (800) 742-5877.

ORDER ON
  • Monday
  • Tuesday
  • Wednesday
  • Thursday after 9am
    to Sunday
SHIPS ON
  • Tuesday
  • Wednesday
  • Thursday
  • The following Monday

If youʼre shipping Bons to a warm climate (70 degrees or above) we highly recommend expedited shipping. If expedited shipping is not selected at checkout, Bon Bon Bon cannot assume responsibility for melted Bons. If expedited shipping is selected for warm climate destinations, we will include ice packs and insulation for your order. Otherwise, we will assume that you are taking the risk of receiving melted chocolate.

FAQs

FAQs

  • History-The Who, What When, Where and Why of Bon Bon Bon

    Who:

    Bon Bon Bon was founded by Alexandra Clark. Since, it has been overrun by a team of interesting, fun, smart, diverse, wise people from all over the world known as The Babes Babes Babes! The Babes Babes Babes are the people who hand make, hand package and build each box to order so that it’s absolutely perfect for the person you are gifting it, especially if that person is you!

    What:

    Bon Bon Bon makes Bon Bon Bons-handcrafted chocolate goodness that prides itself on quality and creative flavors. It always has and it always will! We make good chocolate for good people.

    Where:

    The magic all started in the back room of the Hamtramck Coney Island in a tiny 650 Sq Ft. space.

    Why/Our Mission

    We exist because we believe good people deserve good chocolate! Sincerely good chocolate - good ingredients, good relationships with our farmers and vendors, good jobs in a good working environment, a company with good intentions, good customer service, and even good packaging. Since the beginning we have stayed true to our values: we believe in generosity, being transparent, generating a community of positivity, in creating a safe working environment for the babe babe babes, and that the nature of business is problem solving.

    Bon Bon Bon is an experiment to see how good we can make chocolate, to inspire the big guys, to show them that it is possible to create an exceptional product where we do not profit off of the lowest price possible in the country producing the goods we depend on the most-our chocolate, but instead that we support and invest in our community, our entire community!

  • Production AKA How A Bon Becomes A Bon

    Each one of our Bons is handcrafted by a small, dedicated staff in our Hamtramck location - just blocks from where Bon Bon Bon was first born.

    From crafting the chocolate shells to hand making the fillings to sprinkling the Bons with magic -the process of making Bons is one of enthusiastic commitment and time. We don’t have any machines filling Bons or mixing up all the yummy fillings that land inside our chocolate shells. This is all done by the Babes Babes Babes of Bon Bon Bon. Some say it’s a lost art, but we’re old school in our approach.

    Once the Bons are made our crew hand packages every single Bon so they can make their way to you! You can check out the outside packaging of your Bon to see when they were packaged and who packaged them by the initials on the box. This is a timely process and a labor of love and we wouldn’t have it any other way.

  • What Is A Bon?

    Bon Bon Bons are “good goodies,” which essentially means that they can be made up of whatever sweet little concoctions we can dream up! This gives us the opportunity to come up with Bons using lots of local ingredients, some very far-away ingredients and a little artistic interpretation to create flavors that range from classic to bizarre, familiar to exotic, all-candy to all-chocolate. The most popular Bons are chocolate shells we make in house and filled with a variety of amazingly fun and undoubtedly tasty fillings.

  • Where Do All The Flavors Come From?

    Our Bon flavors are inspired by anything and everything-our moms, our travels, our pets, our community and the list goes on and on and on. We like to think big and are continually experimenting with flavors and ideas!

    If anyone is looking to do some academic research on innovation in a small company, we'd be curious to hear you tell us how this process is working! Teach us! We love learning! You can reach us at BonBonBon@BonBonBon.com

  • You Posted About a Flavor on Social Media, Why Don't You Have It In Shops?

    Because our Bons are handcrafted in small batches, using only the best ingredients we constantly rotate a number flavors to keep the selection fresh and as high quality as possible! Flavors posted on social media are often for special orders or will be hitting stores soon and may quickly sell out! If you have a question about a flavor send us an email or gives us a ring at our shop at (313) 316-1430

  • What’s Up With The Packaging?

    "Life is like a box of chocolates, you never know what you're going to get" to us, is a problem that seems so easy to fix! Bon Bon Bons, or "Bons" as they're called on the street here in Detroit, are labeled, so you always know what you are going to get! The boxes are built to order which means you never need to guess how many are in a pound and we will never force you to fill a 12-piece box when all you wanted was eight! The packaging itself is 100% curbside recyclable and made in the Midwest! With the exception of the rubber band which we encourage you to reuse and share your pictures when you do! Turns out it’s good for wood projects, bunching your jeans so that you can put on your cowboy boots, bracelets, wallets, notebooks, and of course, holding your box of Bons shut in the case that you were unable to finish them all!

  • What If I Have A Dietary Restriction?

    Where our kitchen is not certified to be kosher, vegan, nut free, soy free or gluten free we do our very best to limit any cross contamination. We do offer Bons that avoid a number of common allergies like-nuts and gluten, even though we do have those ingredients in the building.

    We’d be glad to answer any questions you may have about allergies or food sensitivities. You can email us at BonBonBon@ BonBonBon.com

    We want to make sure we are keeping our customers safe!

  • Where Can I Get My Hands On Some of This Bon Goodness?

    You can purchase Bons online on our website or from one of our brick and mortar shop in Midtown Detroit. For specific store hours please check our website or give the shop a call. We also offer other swag like t-shirts, mugs and pins in our retail shops as well.

  • How About Wholesale Bons?

    We currently do not offer wholesale due to the short shelf life of our product, but are always dreaming up new ideas for our chocolate. If you would like to be added to our wholesale waitlist, please email BonBonBon@BonBonBon.com

  • Special Events?

    We love events and making custom Bons that fit your vision! Please email BonBonBon@BonBonBon.com to inquire and we will get back to you ASAP! If you can include as much information about your event in your email (date, number of attendees, budget) this would be helpful to us!

  • Does Bon Bon Bon Offer Classes?

    We have discontinued classes and our manufactory tours for the safety of our customers and and team. We are working on other options such as virtual providing virtual tours and workshops so stay tune. Also, If you would like to order Bons for a self guided group tasting, please email BonBonBon@BonBonBon.com to discuss.

  • Donations?

    Thank you for thinking of us for your upcoming event, collaboration or contribution. There is so much good work happening in the community around us, we are often overwhelmed with the number of opportunities that there are to participate. To open up bandwidth to contribute meaningfully to the things we believe in most, we made the decision to make a larger, systemic impact rather than continuing to help in a wide variety of little ways! For this reason, we no longer accept unsolicited requests for monetary donations, product, time, etc.

    We have dedicated ourselves first and foremost to the wellbeing of our employees. The hospitality industry as a whole is one of the greatest supporters and developers of some of the most vulnerable people in our community. Bon Bon Bon has made a unique commitment to our team. We have chosen to contribute what little we can to our direct community to assist with asylum, getting people on their feet or on their feet again, and keeping our team employed, learning and even creating and thriving. Not everyone who starts at Bon Bon Bon is in a very Bon spot in life. We hope, and work hard, so that the longer someone is here, the more stability, family and care they feel around them. That often takes a lot of work and resources from our organization and team.

    We do participate annually in a limited number of events that support neighbors and causes that are dear to our hearts that involve employees and neighbors of ours such as The Princess Prom, Rising Stars Academy, Rebel Nell, The Hamtramck Zen Center, Living Arts and The Empowerment Plan.

    The fact is, we love our community, here and around the world, and even if you are not one of our current programs, we wish you the best and thank you for the Bon work that you are doing.

  • Shipping

    We ship every Monday, Tuesday, Wednesday and Thursday to anywhere in the United States using UPS. We will not ship over the weekend in order to avoid the possibility of orders being held in warm shipping facilities or delivery trucks. Due to COVID-19 there may be delays on shipping. Please contact us either via phone or email if you have questions.

  • What If I Need My Order By A Particular Date?

    If you need your order to be delivered on a certain date, please contact us via phone at (313)316-1430 or email at BonBonBon@BonBonBon.com so we can make the necessary arrangements for you. We ship our orders in the order that they were received. Please note, if your order is time sensitive, we cannot guarantee your chocolate arriving to UPS, and UPS guarantees it arrives on time. We cannot control the holding and transportation of your chocolate en route to you! We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival! If there is a problem with your shipment, please contact UPS at (800) 742-5877.

  • Not Sure Whether To Ship Ground, 2nd Day Air or Next Day Air?

    If youʼre shipping Bons to a warm climate (70 degrees or above) we highly recommend expedited shipping (Next Day) If expedited shipping is not selected at checkout, Bon Bon Bon cannot assume responsibility for melted Bons.

    If expedited shipping is selected for warm climate destinations, we will include ice packs and insulation for your order. Otherwise, we will assume that you are taking the risk of receiving melted chocolate-boo!

  • Can I Have My Bons Delivered?

    If you live in the Metro Detroit area and need Bons delivered you can place an order with GrubHub, Postmates, Doordash or Uber Eats.

  • What Happens Once My Order Is Shipped?

    Once your order is shipped from our shop to its destination you will receive an email saying “Your Order Status Has Changed”. In this email you will receive an UPS tracking number where you can check your orders shipping status on the UPS website.

  • Enjoy/Eating A Bon

    This of course is everyone's favorite part!!! We always say you can enjoy a Bon in two polite or one less polite bite! We don’t judge.

  • How Do I Open A Bon?

    Once you remove the Bons from the brown cardboard packaging each Bon is individual packed by a babe babe babe. Take a peek on the tape and you'll see directions on how to open up your Bon from its individual box so that you can enjoy!

  • Do I Need To Refrigerate My Bons?

    We suggest keeping Bons at room temperature, away from direct sunlight. If the temperature is higher than 70 degrees we suggest refrigeration so they don't turn into Bon soup. If you absolutely must refrigerate or freeze your Bons, please let them come to room temperature while still completely packaged before opening and enjoying for optimal texture experience!

  • How Long Do Bons Last?

    Our Bons are made fresh with local ingredients. Unlike more conventional chocolate, we don't use preservatives and tons of sugar, which means they taste way better but do not last for months and months on a shelf like those that do have additional preservatives. We guarantee each Bon is good for a week after it leaves the shop. You can always check the date on your Bons on the tape it came with to see when it is best to be eaten by.

    If you have a special event, place your order accordingly so your Bons are as fresh as possible.

  • Media Inquires

    All media inquires can be emailed to BonBonBon@BonBonBon.com and we will respond as soon as possible!

  • Employment: How Do I Become A Babe Babe Babe?

    Find all of our job postings on Indeed! (We can't wait to hear from you!)

    We regularly look for seasonal help that could turn into a full-time position.

    Liking chocolate is a plus. Loving dogs is an even bigger plus.

  • Still Have A Question?

    We love to hear from our customers! You can send us an email at BonBonBon.com and we will forward to the correct person on our team. Be sure to follow us on Facebook and Instagram to keep up with the day to day and exciting upcoming events, new flavors and more!!!

Events & Special Orders

Events & Special Orders

We are beyond excited to be a part of your special day, whatever it may be! Mitzvah, wedding, work thing, tastings, pop-ups, corporate parties, half-birthdays, fundraisers, dinner parties, showers, break-up party — you name it.

From hotel welcome gifts to party favors to assortments of beautiful, classic, and/or bizarre chocolates, the versatility of our product and packaging allows for a wide array of chocolate services. We love the creative process of developing the perfect treat for your occasion! For example, do you really love oatmeal cream pies and your favorite color is purple?! We can do that. And we have!

To get the ball rolling, we need some info from you. Please fill out the form below with some initial details about your order. Alternatively, you can email us at bonbonbon@bonbonbon.com and we will get back to you shortly. Please note that we need at least 2 weeksʼ lead time before your event. Talk to you soon!

Good People Deserve Good Chocolate

The special order form is currently unvailable. Please email us directly.

Please include the your name, how to contact you, the date of your event, and the approximate number of bons needed or people attending, plus any other details you'd like to share.