We love being able to offer free ground shipping and discounted two day shipping where possible, but during the warmer months we have to limit shipping options to some states to ensure your chocolate arrives looking and tasting as it should — and not in chocolate soup form! For some exceptionally warm and further away regions, Next Day Air may be the only option available to you. We make these seasonal adjustments to protect your order in transit and ensure you can have a Bon unboxing experience! We appreciate your understanding, and we look forward to being able to send Bons your way via UPS Ground again soon.

Hey, we hear you, it’s always a shock to see that shipping costs more than the product itself. The harsh truth is that summer is not an optimal time for shipping chocolate, especially chocolate as delicate and detail oriented as our Bons. Chocolate melts when exposed to temperatures >70° F, and we unfortunately know from experience that ground shipping (and sometimes even two day shipping) is just not fast enough to get those Bons there unscathed. This is why we intentionally limit shipping choices for some states to faster (and yes, more expensive) options — so that your chocolate can arrive looking and tasting as it should! We do this to ensure you can have an optimal experience with our product, and we thank you for your understanding.

We offer in-store pick up at all of our full-sized locations! Simply add your items to the cart and select Pick Up as the delivery method at checkout. You can choose to pick up at Ann Arbor Nickels Arcade, Birmingham S Old Woodward, Midtown Detroit Canfield Street, or Downtown Detroit Parker's Alley.

Orders are usually fulfilled within 24 hours, and we’ll email you to let you know as soon as your order is ready! If a certain location is not available at checkout, it means that your selected items may be out of stock at that shop. Feel free to contact a customer service Babe Babe Babe at (313) 316-1430 ext. 0 for help!

Please pick up your order promptly after you receive your “ready for pick up” notification. We are able to hold orders for up to two weeks from the date of purchase (or for pre-order items, two weeks from your selected pick up date), but as our products are perishable we cannot be held accountable for any uncollected orders after this time period.

We monitor our shipping options periodically to ensure that each state has the appropriate speeds available. If ground shipping is showing as an option for your delivery location, then we are confident that your order will arrive in Bon condition. UPS Ground delivery can take anywhere from 1-5 business days depending on location, so if you need your order sooner there are 2nd Day Air and Next Day Air options available.

We’re not able to guarantee a specific delivery date, as this is dependent on a range of factors including fulfilment time and transit time. In general, we require 1-3 business days to fulfil your order before shipping at your requested speed.

If you are aiming for a certain delivery date, you can add 3 days fulfillment time + the number of days your order will spend in transit (with UPS) to work out a rough delivery estimate.

We ship orders Monday through Thursday to avoid our chocolate getting stuck with UPS over the weekend.

As soon as your order is prepared for shipping, you will receive an automatic email with the tracking number. This email usually arrives after we have printed the shipping label, but before UPS has picked up your order. If UPS has not yet picked up your order and scanned it in, you will see an error message when you search your tracking number.

No need to panic! This error message just means that your order is not yet on the move, and you can check back in a couple of hours for an update. By then your package should have arrived at the UPS facility in Detroit for processing, and each step of its journey will be loaded into the package history timeline.

You will also receive an automated email letting you know when your package is out for delivery. This means that UPS have loaded your order onto their delivery vehicle and they should be dropping off your package that day.

Lastly, we’ll send an automated email to let you know as soon as your package has been delivered. Please ensure that you are home to receive your order so that you can bring it inside promptly to avoid exposure to the elements.