Thank you so much for your patience during this wild time in the world!
We are shipping as quickly and safely as we can and are keenly aware of the delays that our shipping providers are experiencing as so much holiday cheer makes its way through their systems this year. We cannot guarantee delivery dates at this time but we are shipping around the clock and will fill every order in the order that it was received. You will receive emails with status alerts and tracking information as your order is updated.
We cannot control the holding and transportation of your chocolate en route to you! We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival! If there is a problem with your shipment, please contact UPS at 1 (800) 742-5877.
If you’re shipping Bons to a warm climate (70 degrees or above) we highly recommend overnight shipping. If overnight shipping is not selected at checkout, Bon Bon Bon cannot assume responsibility for melted Bons. If overnight shipping is selected for warm climate destinations, we will include ice packs and insulation for your order. Otherwise, we will assume that you are taking the risk of receiving melted chocolate.
Unfortunately, we can not ship to PO boxes.
If something is wrong with your order, we would love to know! Due to the perishable nature of our product, we cannot accept returns. However, we would love to hear what happened so we can learn from it and make it right. If something was odd or not up to par, please Contact Us with your order number and details about the product you found dissatisfactory and we will get back to you quickly to work towards a resolution.