Thank you so much for your patience during this wild time in the world!
We cannot guarantee delivery dates at this time but we are shipping around the clock and will fill every order in the order that it was received. You will receive emails with status alerts and tracking information as your order is updated.
We cannot control the holding and transportation of your chocolate en route to you! We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival! If there is a problem with your shipment, please contact UPS at 1 (800) 742-5877.
If you’re shipping Bons to a warm climate (70 degrees or above) we highly recommend overnight shipping. If overnight shipping is not selected at checkout, Bon Bon Bon cannot assume responsibility for melted Bons. If overnight shipping is selected for warm climate destinations, we will include ice packs and insulation for your order. Otherwise, we will assume that you are taking the risk of receiving melted chocolate.
Unfortunately, we can not ship to PO boxes.
If something is wrong with your order, we would love to know! Due to the perishable nature of our product, we cannot accept returns. However, we would love to hear what happened so we can learn from it and make it right. If something was odd or not up to par, please Contact Us with your order number and details about the product you found dissatisfactory and we will get back to you quickly to work towards a resolution.
Information Collection, Use, and Sharing
Customer Access to and Control Over Information
Customers may opt out of any future contact from us at any time. To do so, please contact us at BonBonBon@BonBonBon.com. By reaching out directly, you can: see what data we have about you, if any. Change/correct any data we have about you, have us delete any data we have about you, or express any concern you have about our use of your data.
We take precautions to protect customer information. When a customer submits sensitive information, it is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. A customer can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect this information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.