Unfortunately, due to the perishable nature of our product, we cannot accept returns! However, if your product was at all dissatisfactory to your palate or wallet, we'd be happy to make it right!
If you find your order was not up to par, please Contact Us with your order number and details about the product you found dissatisfactory and we will get back to you quickly to work towards a resolution.
We ship every Monday, Tuesday, Wednesday and Thursday to anywhere in the United States via UPS. We will not ship over the weekend in order to avoid the possibility of orders being held in warm shipping facilities or delivery trucks. If you need your order to be delivered on a certain date, please contact via phone or email so we can make the necessary arrangements for you. Please note, if your order is time sensitive, we can guarantee your chocolate arriving to UPS, but UPS guarantees it arrives on time.
We cannot control the holding and transportation of your chocolate en route to you! We wish we could, but instead we must recommend that you ship responsibly for optimum product quality upon arrival! If there is a problem with your shipment, please contact UPS at 1 (800) 742-5877.
If you’re shipping Bons to a warm climate (70 degrees or above) we highly recommend overnight shipping. If overnight shipping is not selected at checkout, Bon Bon Bon cannot assume responsibility for melted Bons. If overnight shipping is selected for warm climate destinations, we will include ice packs and insulation for your order. Otherwise, we will assume that you are taking the risk of receiving melted chocolate.